Who is responsible
Aparthotel Fitimi in Borsh, Albania is responsible for information submitted through this website and used to manage your stay. Contact us at info@hotelfitimi.al for privacy questions.
Information we collect
Booking requests include your name, required phone or WhatsApp number, optional email address, stay dates, guest count, selected room and any message you provide. We also keep reservation, payment and communication records created by staff.
Basic technical security records may include your IP address, browser information, language preference and failed login or abuse-prevention events.
How we use information
We use this information to answer enquiries, review booking requests, request prepayment, manage stays, prevent overbooking, send operational messages, protect the website and meet accounting or legal obligations.
The public booking form does not take online payments. A request is not a confirmed reservation until staff contacts you and confirms it.
Service providers and communication
Information may be processed by our hosting, email and security providers. When you choose WhatsApp or an external booking channel, that provider processes your communication under its own privacy terms. We do not sell guest information.
Retention and security
Guest contact details are normally retained for up to 24 months after a completed, cancelled or no-show stay, then anonymized. Financial or operational records may be retained longer where required. Backups are rotated separately and encrypted secrets require a private application key.
Your choices
You may ask to access, correct or delete your information, subject to records we must retain. Email info@hotelfitimi.al or call +355692273992. We may need to verify your identity before acting on a request.
Last updated: 27 June 2026